West Skelston Services Ltd  
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About Us
West Skelston Services Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@westskelstonservices.co.uk

You can write to us or visit our trade counter at :
West Skelston Services Ltd
Unit 173
Heathhall Industrial Estate
Dumfries
Dumfries & Galloway
DG1 3PH
United Kingdom
Phone: 01387 739445
Fax: 01387 739446
Email: sales@westskelstonservices.co.uk
VAT Registration No. 142 7465 67
Company Registration No. 3268550

Standard opening hours for telephone calls
Monday to Friday - 08:00 to 17:00
Saturday - 08:00 to 12.00
Sunday - Closed
Please feel free to visit our bricks and mortar shop during these opening hours, you will be sure to receive a warm welcome
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.


Stock Availability, Pricing and End of Line Stock Offers

Regular stock checks are run to determine the availability of products. All prices shown on our website are for warehouse stock quantities only. We reserve the right to refund in full any order received after our warehouse stock has been exhausted. Goods classed as end of line stock will be removed from the site at the earliest opportunity. At certain times items may go out of stock during the working day, should this happen, after you have submitted your order, you will be contacted as soon as possible by one of our Customer Service Advisers.


Accuracy of Information

West Skelston Services use reasonable care to make sure that the information appearing on this site is accurate and up-to-date. However, errors and omissions do occur. West Skelston Services and any other persons involved in the management of this web site may make changes in the products,images and prices described in this web site and to the content of this web site, at any time without notice. West Skelston Services shall not be responsible for any detrimental reliance you place on this web site or its contents. Use of this web site is on an "as is" basis and is entirely at your own risk. Any manuals and safety instructions provided with the goods should be read and followed carefully at all times. Any information or advice given on this site is meant for guidance purposes only and you are responsible for determining whether such information or advice applies to your particular situation. The information and advice should not be relied upon as statements or representations of facts. No warranty is given as to the accuracy of any information given.
Shipping And Handling Delivery quoted is a standard UK mainland rate - islands will carry a surcharge - please contact us for a quote.
PLEASE NOTE THAT NORTHERN SCOTLAND, THE HIGHLANDS AND ISLANDS DELIVERY MAY NOT BE NEXT WORKING DAY, PLEASE CONTACT US FOR FURTHER INFORMATION. THE FOLLOWING POSTCODES ARE AFFECTED IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, ZE. BT, IM, TR21-25. These post codes are not a definative list, please call for further information if you are not sure if a delivery charge may apply.
Delivery Schedule
All orders received before 2pm will ordinarily be shipped on the day you order it. All items shipped to mainland UK will be delivered on a next working day service (some products are sent direct from the manufacturer - in this case delivery period will be within 3 - 5 working days and this will be stated clearly on the advert), All Lawn Tractor orders are shipped on a 2 - 3 day service. Times may be different for Northern Scotland, the Highlands & Islands. Delivery quoted is a standard UK mainland rate - islands will carry a surcharge - please contact us for a quote. Please do not hesitate to contact us if you have any queries regarding delivery.
PLEASE NOTE THAT NORTHERN SCOTLAND, THE HIGHLANDS AND ISLANDS DELIVERY MAY NOT BE NEXT WORKING DAY, PLEASE CONTACT US FOR FURTHER INFORMATION. THE FOLLOWING POSTCODES ARE AFFECTED IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, ZE. BT, IM, TR21-25. These post codes are not a definative list, please call for further information if you are not sure if a delivery charge may apply.
Back Orders
If there is an item that you would like that you can’t see on our website please do not hesitate to contact us to see when we are likely to have it in stock.
Tax Charges
All items listed on our website include VAT at the current rate.
Credit Card Security Every on-line transaction made within the West Skelston Services Ltd Shop is transmitted across the Internet using SSL (Secure Socket Layer) 128 bit encryption. This industry standard method ensures that information sent from your browser is scrambled whilst in transit and decoded when it arrives on our server. When we receive the information containing your details, this is done using PGP encrypted mail. We take the issue of security very seriously and have taken every step possible to protect you. Our servers sit behind a state of the art hardware fire wall and we have employed the services of one of the countries leading security experts who regularly monitors and updates our systems.
Guarantee All items advertised on our website have a minimum 12 month manufacturers warranty, please check the item description carefully for further information regarding the length of the warranty for each item as they do differ.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01387 739445

Standard opening hours for telephone calls
Monday to Friday - 07:00 to 18:00
Saturday - 07:00 to 17:00
Sunday - Closed
Please feel free to visit our bricks and mortar shop during these opening hours, you will be sure to receive a warm welcome.

You can write to us or visit our trade counter at :
West Skelston Services Ltd
Unit 173
Heathhall Industrial Estate
Dumfries
Dumfries & Galloway
DG1 3PH
United Kingdom
Phone: 01387 256536
Fax: 01387 245601
Email: sales@westskelstonservices.co.uk
VAT Registration No. 142 7465 67
Company Registration No. 3268550
Privacy Policy
1. When you place an order with West Skelston Services Ltd , using our secure on-line server, we ask you for your name, address, phone number and credit/debit card details. These details are used by us and our agents and contractors to enable your order to be delivered to you as accurately and as quickly as possible. We do not use them for any other purpose. WSS does not maintain a database containing your private information and we do not pass on that information to anyone else other than for delivery purposes to our carrier companies, neither do we send “random” marketing emails to personal email addresses (spam).

2. We use Cookies, which are small text files on your computer containing identifying information, to make the link between you and the information you have provided to the website. This allows your shopping basket to be kept separate from other users and enables us to automatically complete some of the forms we ask you to fill in. The creation of a cookie on your computer does not give the website any access to other information such as your e-mail address. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies on our site.

3. We conform to the Data Protection Act 1998.
Returns Policy
We value you as a customer, and it is important to us that you are completely satisfied with every purchase from us. All we ask is that upon receipt of your goods, you carefully inspect all boxes for damage, if you are unhappy with the condition of the package please sign the carriers documentation as DAMAGED. Upon receipt make sure that all items are there and nothing is missing. You MUST contact us immediately if there are any problems so that we can make a claim on the carrier responsible for delivery. We require immediate notification as we only have 24hrs from time of delivery to make any claims.

West Skelston Services operates a 14 day from date of purchase return policy, please see below for our terms and conditions.

IF YOU FIND THAT ANY PORTION OF YOUR PURCHASE HAS BEEN DAMAGED IN SHIPMENT

Please notify us by email (sales@westskelstonservices.co.uk) or call us on 01387 739445 within 24hrs of receipt. This is vitally important! We will begin the process to have the merchandise returned within 2 days of notification. Damaged merchandise presented for return, must be accompanied by a copy of the original shipment receipt. Please take precautions against additional damage to the merchandise you are returning. We will contact you within 2 days to advise you of collection arrangements.

IF YOU ARE NOT SATISFIED WITH YOUR PURCHASE

If you wish to return your purchase, and the return is not due to an error of ours (i.e. – you ordered it and then decided that you didn’t want it), you may return it and we will gladly credit you, minus any shipping charges if it is returned in an unused unopened and re-saleable condition within 14 days.

IF THE CONTENT OF YOUR PACKAGE IS NOT WHAT YOU ORDERED

If the item needs to be returned and the return is due to an error of ours (i.e. – we accidentally sent the wrong merchandise), please accept our apologies. We will accept full responsibility for re-shipping the right product to you. Please notify us by email (sales@westskelstonservices.co.uk) or call us on 01387 739445 within 24hrs of receipt. We will begin the process to have the merchandise returned within 2 days of notification, please enclose a copy of the original shipment receipt. Please make sure the item is resealed and take any appropriate precautions against damage to the merchandise you are returning. We will contact you within 2 days to advise you of collection & reshipping arrangements

CONDITION OF THE RETURNED GOODS

Please email us (sales@westskelstonservices.co.uk) or call us on 01387 739445 and let us know you wish return part or all of your purchase. Please explain the cause of the return. Be sure to include your name and address and the sales invoice number which can be found on the top right hand corner of the paperwork. We will notify you of the date of collection for the parcel – please ensure you are in to return it to the carrier.

For undamaged items, they must be in their original packing material, and any free gifts or other items that came with the item must be included. The product must be received in brand new, un-used and re-saleable condition. We reserve the right to charge you a maximum of the replacement cost of the item if it is returned damaged as a result of improper packing.

For damaged items being returned, they must be in their original packing material.

CREDIT

Upon receipt and inspection of the returned merchandise, you will be credited either by cheque or credit card depending on which method you used to pay by. You will receive confirmation of the transaction in the post with your cheque or credit card refund attached.

PLEASE ENSURE THAT ALL FAULTY OR INCORRECT ITEMS ARE REPORTED TO US WITHIN 48 HRS AND WE PROMISE TO DO EVERYTHING IN OUR POWER TO FIX THE PROBLEM. WE CAN ONLY SORT OUT THE PROBLEM IF WE ARE AWARE OF IT

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm